Contact Us
This page is the direct line for anything on this site, from Chichen Itza early access day trips to Rio Secreto cenote walks, Cozumel reef snorkel boats and jungle buggy runs with a swim stop. Small questions are usually the useful ones.
What helps us:
- A question about one listing, such as whether the $115 Chichen Itza Deluxe price includes the buffet lunch or pays on site.
- Anything that looks off: a from-price that no longer matches the live booking page, a pickup point in Playacar that has moved, or an Akumal turtle swim or Xplor entry listing that has stopped running from the Riviera Maya.
- A comparison ask, for example whether the 6 to 7 hour Coba private ruins and cenote tour or the 12 hour Chichen Itza, Valladolid and cenote day suits a family with kids.
- Something missing: a Tequila and Mezcal tasting, a Holbox island day trip, or a Puerto Aventuras pickup you looked for and could not find on the site.
- Something the FAQ and the guides never quite answer? Send it in.
Email info@toursinplayadelcarmen.org
What To Write
Every message gets read by a person. Replies are usually short and arrive within a couple of working days: a corrected from-price, a link to the right booking page, or an honest note that something cannot be confirmed from here. Writing in adds you to no list, and nothing follows up afterward. Ask whether the $43.03 Cozumel ferry ticket covers an open return, which Coba private tour includes the cenote swim, or how early the Chichen Itza early access trip really leaves. Small questions are the useful ones, and no ask is too basic.
After You Write
Money matters go elsewhere first. Refunds, vouchers and cancellations belong to the operator or the booking site that charged your card. This catalog only compares tours and holds no reservations, so expect a brief reply pointing you to the right place rather than a refund decision made here.
Every question gets answered after a look at the live booking page, because operators change prices and pickup details without much notice. If the $93 Chichen Itza, Valladolid and cenote day trip shows a different rate on the listing, the listing wins. Replies explain what shifted and why.
Reader suggestions shape what this catalog covers next. When the same request keeps arriving, say a comparison of the two whale shark tours from Playa del Carmen or a closer look at how the Xcaret Plus entry stacks up against Xel-ha river snorkeling, it earns a spot in the writing queue. One email rarely changes the plan on its own. Repeated ones do.
A delayed reply usually means a detail is being checked against the operator's current listing, not forgotten. Spot a stale from-price or a pickup point that no longer runs on one of the 26 tour pages? Send it in: reader corrections keep this catalog accurate.